🔊 Due to high demand related to COVID-19 (Coronavirus) outbreak, clients are limited to purchase a maximum of 5 Carton of masks. 🔊

Common FAQs

You just need to list and calculate the total amount of your order. Then, you may follow the following steps to make a purchase:

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The details provided to themasksupply.com will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to themasksupply.com are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.

All sensitive data transferred to and from themasksupply.com is encrypted using the most modern technology (SSL 128-bit). For security reasons, themasksupply.com does not save credit card information. The data is immediately passed to the company’s payment systems.

If there are any issues with your order at all, please reach out to our team at supplymask@gmail.com where we will be available to help you resolve your issues as soon as possible.

No, we ship our products only in Malaysia.

Usually, it takes 24-48 hours during business days to process your order, and 5 working days to deliver it to your address (for peninsular Malaysia), depending on your location. 

We don’t send out tracking codes automatically, instead we send shipping updates to your email and text whenever it has been shipped and when it is close to delivery. You can reach out to us at supplymask@gmail.com if you want an update of the shipping situation

Order confirmation emails sometimes may take up to 1 day to send. Please make sure to check your junk folder as well. If you still haven’t received your confirmation email after 30 minutes, please email us info@medicallex.com we will get it sorted.